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Privacy policy

Privacy Policy for accommodation bookings at Bonfire Station

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1. INTRODUCTION
Bonfire Station respects your privacy and is committed to protecting and managing your personal information responsibly. This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and it outlines how we collect, use, and safeguard your data when you book accommodation online with us.

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2. INFORMATION WE COLLECT
When you book accommodation at Bonfire Station through our website or online booking platforms, we may collect the following information:

  • Personal Details: Full name, email address, phone number, and billing address.

  • Booking Information: Dates of stay, guest details, and special requests.

  • Payment Information: Credit/debit card details or other payment methods processed securely by our payment service provider.

  • Communication: Any additional information you provide through emails, messages, or calls related to your booking.

 

3. HOW WE USE YOUR INFORMATION
We use the information collected to:

  • Confirm and manage your accommodation bookings.

  • Provide customer support and respond to inquiries.

  • Improve our services and guest experience.

  • Process payments securely.

  • Send booking confirmations, updates, and important notifications related to your stay.

We will only use your personal information for the purposes for which it was collected, or for a related secondary purpose that would reasonably be expected in accordance with the Australian Privacy Principles (APP 6)

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4. DATA SHARING AND DISCLOSURE
We do not sell or rent your personal data to third parties. However, we may share your information in the following cases:

  • With trusted service providers (e.g., payment gateways or booking platforms) who process your data on our behalf.

  • To comply with legal obligations or respond to lawful requests.

Some of our service providers, including payment processors or booking platforms, may store or process data overseas. When disclosing information outside Australia, we take reasonable steps to ensure these providers comply with Australian privacy laws.

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5. DATA SECURITY
We implement industry-standard security measures to protect your personal information. Payment details are processed through secure, encrypted channels, and only authorized personnel have access to your data.

You have the right to anonymity or pseudonymity where practical, as outlined under the Australian Privacy Principles (APP 2).

If you believe your privacy has been breached or have any concerns about how we handle your personal information, please contact us directly. We will promptly investigate your complaint and work to resolve the issue. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).

 

6. RETENTION OF DATA
We retain your personal information only for as long as necessary to fulfill the purpose of your booking and comply with legal, tax, or accounting obligations.

 

7. YOUR RIGHTS
You have the right to:

  • Access the personal data we hold about you.

  • Request correction of any inaccurate or incomplete data.

  • Request the deletion of your personal data (where legally applicable).

  • Opt-out of marketing communications at any time.

To exercise your rights, please contact us at bonfirestation@gmail.com.

 

8. THIRD-PARTY LINKS
Our website may contain links to third-party websites (e.g., booking platforms). We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

 

9. UPDATES TO THIS POLICY
We may update this Privacy Policy occasionally to reflect changes in legal requirements or our operations. The latest version will always be available on our website.

 

10. CONTACT US
If you have any questions or concerns regarding this Privacy Policy, please contact us:

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